If you are not satisfied with our services within our 60 days guarantee period, simply submit a ticket to our billing department to receive a 100% of your hosting fees.
60 Days Money Back Guarantee applies to the following service:
Shared Web Hosting
FatBandwidth.com guarantees that all technical requests
submitted through our support department will be
responded within 24 hours. To confirm the submission and receipt of a support ticket, a ticket confirmation email will be sent to you after a ticket has been raised. Generally, tickets will be attended to within 24 hours but the response time has been very often much lesser than that. As part of our service commitment, if a response is not received within 24 hours, you may request for a $1 service credit to your account.